Why Can't I Access My Mobile Tickets?
In rare cases, some outdoor shows, festivals or offsite events do not allow mobile tickets. These are the ones that will not be able to be accessed in your account.
Why Can't I Find My Downloaded Tickets?
If you lost your email with your mobile tickets or never received one, please log in to your Ticket Star account. Choose which event from "Upcoming Events, under "My Tickets" you will be able to add each seat by clicking "Add to Apple Wallet or Google Wallet."
Why Can't I Transfer My Tickets?
Usually a ticket may not be transferred until one week after the event goes on sale. Some events may prohibit transfers, while others may delay the option until closer to the event.
How Do I Accept a Forwarded Tickets?
To accept a transferred mobile ticket, you will need to create a Ticket Star account if you don't already have one.