What are Ticket Star's hours?

The Ticket Star Box Office is located in the lobby of the Resch Center. It will always be open on the day of Resch Center events starting at 10 a.m.

The Ticket Star Box Office hours: 

  • Monday – Friday: 10 a.m. – 2 p.m.
  • Day of events: 10am until 1 hour after the start of the event


Are there ticket refunds, adjustments or exchanges?

All sales completed though Ticket Star are final so please be sure you have selected the proper event and seat locations prior to completing your order. If an event is cancelled, refunds will be given per the procedure posted at that time on our website and details will be released to the media.

Note that ticket prices and fees are subject to change at any time and there are no adjustments or exchanges for previously purchased tickets.

How can I see where I am sitting for an event?

For your convenience there have general seating charts for the venues we manage located at seating maps

How do I download mobile tickets?

You will be emailed a link that will be a barcode of your tickets. Although you can download mobile tickets via the email you received, the Resch Center does not have WiFi.

So for easier entry, we highly recommend downloading your mobile tickets to your phone before arriving to the event.  If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Wallet.

If you need to send the tickets you received via email to friends, just forward your email to them with instructions as to which seat ticket to download. Do not print your mobile tickets at home, they will not scan at the entrance. If you want printed tickets you can ask the box office to print them when you arrive. Any questions or concerns, call Ticket Star at 800.895.0071 from 10 a.m. - 2 p.m. M-F.

How can I get a group rate on tickets?

Group rates are available for selected shows/events. Visit the event you are interested in. If a group discount is offered it will be listed. You may also call 920.405.1135 to see if a rate is available for groups of 15 or more. Concerts usually do not offer a group rate.

What is the process for purchasing ADA accessible seating tickets?

If you or a companion needs to sit in a special needs or ADA accessible area, please be sure to indicate so when purchasing your tickets online, by phone or at the Ticket Star Box Office. If you're buying a ticket to see an event at the Resch Center, please check out the ADA policy

How do I obtain a promotion and/or pre-sale code?

Sign up for our newsletter! Most promotions are limited to certain price levels or areas within the venue. Promotion or pre-sale codes are targeted to specific groups of consumers, such as fan club members, Ticket Star’s newsletter subscribers or our Facebook and Twitter followers. Access typically requires a password which is specific to each event and is provided to consumers directly through the promoters of the event, sponsors of the pre-sale or subscribers to our e-Vent News.

Is there children pricing?

The age at which a child requires a ticket for admission will vary from venue to venue, and from event to event. Please bear in mind that events specifically geared toward children (such as Sesame Street Live) will almost always require children to have a ticket for admission. Concerts will require all patrons regardless of age, including infants, to have a ticket. To determine if a ticket will be required for your child, you may contact the Ticket Star Box Office by calling 800.895.0071.

Can I re-sell tickets?

The resale of tickets may be subject to state and local laws and regulations. Any violation of such laws may result in your prosecution by such agencies. Ticket Star assumes no liability arising from your resale or attempted resale of tickets purchased through us. Ticket Star does not offer refunds or exchanges. All purchases are final. 

What is Will Call and where is it located?

If you are planning on picking up your tickets in advance, WILL CALL is located at the Ticket Star Box Office in the Resch Center. If you are going to pick them up right before the event, WILL CALL is located at the box office of the venue you’ll be attending, like the Meyer Theatre or Weidner Center, etc. If it is Packers game day parking, and you are picking up right before the game, WILL CALL is at the entrance of the lot you purchased. The person purchasing the tickets online is the only person permitted to pick up the tickets. Photo identification is required.

Does Ticket Star sell gift cards?

Gift cards can be purchased online, by phone 800.895.0071 or at the Ticket Star Box Office located in the Resch Center. Available in denominations of $10, $25, $50 and $100, gift cards can be used to buy all tickets that Ticket Star sells. That means you can use it to buy tickets at the Resch Center, Weidner Center, Meyer Theatre, and Ashwaubenon Performing Arts Center. It can also be used in the Resch Center to buy concessions, or merchandise in the team store. It’s the fastest and easiest way to give anyone the gift of live entertainment!

What is the camera policy for events?

The ability to bring cameras and other recording devices varies per event and per venue. Please call the Ticket Star Box Office at 800.895.0071 one week prior to the event you are attending. If cameras are allowed, most events allow only a small digital camera that can fit into your pocket.

What if I have lost something at an event?

Lost and found is located in the Ticket Star Box Ooffice of the venue you were at. Articles are kept at the office until the end of the event and then are stored for 30 days. To see if your lost item was found, please call 800.895.0071.

How do I know if my tickets are legitimate?

The only way to know for sure if your tickets are legitimate is if you purchased them from TicketStarOnline.com or from the venue website that directed you to Ticket Star. Ticket Star is the official ticketing company of the Resch Center, Meyer Theatre, Weidner Center, Ashwaubenon Performing Arts Center, and other venues. Many other online sites sell tickets for these venues, but they are what are called secondary sites and they simply re-sell tickets at a higher price to make money. If you purchase from one of these sites, either accidentally or intentionally, we cannot guarantee your ticket is legitimate nor can we answer any questions about those tickets. Please beware when buying tickets.

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