FAQs

What are Ticket Star's hours?

The Ticket Star Box Office is located in the lobby of the Resch Center.

  • Monday – Friday: 11am – 5pm
  • Day of Events: Until 8pm
  • Saturday & Sunday: The box office will be staffed on Saturdays and Sundays only if the Resch Center has an event or an on-sale.

How can I see where I am sitting for an event?

For your convenience there have general seating charts for the venues we manage located at seating maps

What's the difference between print-at-home and mobile tickets?

When you purchase tickets you will need to choose your method of delivery. Many customers now choose either print-at-home or mobile tickets. In both cases you will be emailed a link. For print-at-home tickets you will click on the link and then print the tickets on your home computer. For mobile tickets, the link will be a barcode of your tickets and they will stay on your phone and be scanned from your phone.

 For easier entry, we highly recommend downloading your mobile tickets to your phone before arriving to the event.  If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay) or Samsung Pay. Do not print your mobile tickets, they will not scan at the entrance. 

How can I get a group rate on tickets?

Group rates are available for selected shows/events. Visit the event you are interested in. If a group discount is offered it will be listed. You may also call 920.405.1135 to see if a rate is available for groups of 15 or more. Concerts usually do not offer a group rate.

What is the process for purchasing ADA accessible seating tickets?

If you or a companion needs to sit in a special needs or ADA accessible area, please be sure to indicate so when purchasing your tickets online, by phone or at the Ticket Star Box Office. If you're buying a ticket to see an event at the Resch Center, please check out the ADA policy

How do I obtain a promotion and/or pre-sale code?

Sign up for our newsletter! Most promotions are limited to certain price levels or areas within the venue. Promotion or pre-sale codes are targeted to specific groups of consumers, such as fan club members, Ticket Star’s newsletter subscribers or our Facebook and Twitter followers. Access typically requires a password which is specific to each event and is provided to consumers directly through the promoters of the event, sponsors of the pre-sale or subscribers to our e-Vent News.

Is there children pricing?

The age at which a child requires a ticket for admission will vary from venue to venue, and from event to event. Please bear in mind that events specifically geared toward children (such as Sesame Street Live) will almost always require children to have a ticket for admission. Concerts will require all patrons regardless of age, including infants, to have a ticket. To determine if a ticket will be required for your child, you may contact the Ticket Star Box Office by calling 800.895.0071.

Can I re-sell tickets?

The resale of tickets may be subject to state and local laws and regulations. Any violation of such laws may result in your prosecution by such agencies. Ticket Star assumes no liability arising from your resale or attempted resale of tickets purchased through us. Ticket Star does not offer refunds or exchanges. All purchases are final. 

Are all sales final?

All sales completed though Ticket Star are final so please be sure you have selected the proper event and seat locations prior to completing your order. If an event is cancelled, refunds will be given per the procedure posted at that time on our website and details will be released to the media.

What is Will Call and where is it located?

If you are planning on picking up your tickets in advance, WILL CALL is located at the Ticket Star Box Office in the Resch Center. If you are going to pick them up right before the event, WILL CALL is located at the box office of the venue you’ll be attending, like the Meyer Theatre or Weidner Center, etc. If it is Packers game day parking, and you are picking up right before the game, WILL CALL is at the entrance of the lot you purchased. The person purchasing the tickets online is the only person permitted to pick up the tickets. Photo identification is required.

Does Ticket Star sell gift cards?

Gift cards can be purchased online, by phone 800.895.0071 or at the Ticket Star Box Office located in the Resch Center. These gift cards are good for tickets that Ticket Star sells but also for Resch Center concession and team store purchases. For more information see Gift Card

What is the camera policy for events?

The ability to bring cameras and other recording devices varies per event and per venue. Please call the Ticket Star Box Office at 800.895.0071 one week prior to the event you are attending. If cameras are allowed, most events allow only a small digital camera that can fit into your pocket.

What if I have lost something at an event?

Lost and found is located in the Ticket Star Box Ooffice of the venue you were at. Articles are kept at the office until the end of the event and then are stored for 30 days. To see if your lost item was found, please call 800.895.0071.

How do I know if my tickets are legitimate?

The only way to know for sure if your tickets are legitimate is if you purchased them from TicketStarOnline.com or from the venue website that directed you to Ticket Star. Ticket Star is the official ticketing company of the Resch Center, Meyer Theatre, Weidner Center, Ashwabuenon Performing Arts Center, Menominee Nation Arena, and other venues.. Many other online sites sell tickets for these venues, but they are what are called secondary sites and they simply re-sell tickets at a higher price to make money. If you purchase from one of these sites, either accidentally or intentionally, we cannot guarantee your ticket is legitmate nor can we answer any questions about those tickets. Please beware when buying tickets.

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