Nov 20 - Dec 13, 2020


CANCELLED: National Railroad Museum - Green Bay

The National Railroad Museum has cancelled the 2020 THE POLAR EXPRESS™ Train Ride due to the continued, uncontrolled increase in COVID-19 cases in Wisconsin and Brown County.


This was not an easy decision to make and we realize it will come as a disappointment to everyone. We approached the event with the belief that even in these difficult times we could present a safe, yet entertaining experience. Our health safety plan for the Polar Express includes reducing the number of patrons attending, social distancing on the trains, everyone wearing masks, and increased sanitizing during the event. With the current, dramatic surge in COVID-19 cases in Wisconsin and Brown County, we feel that it is no longer safe to present the event in 2020 and made the very difficult decision to cancel.


The decision to cancel the event was impacted by two overriding concerns. First and foremost is our continuing concern for the health and safety of our community, patrons who attend the event, volunteers, and staff.  Second is the quality of the experience passengers would have. The Polar Express Train Ride is a fun, family, holiday tradition. With current, necessary health safety practices, the event would not have provided the value we want Museum patrons to experience.


As a Polar Express ticket holder, we are offering you two refund options:


  1. A complete refund of the ticket price and per ticket fee. If you wish a complete refund, you do not need to do anything. Please allow two to four weeks for the refund process to be completed.
  2. Donate the amount of your tickets to fund educational programming and exhibits at the National Railroad Museum.  If you would like to donate your ticket value to the Museum, please email Bob Lettenberger, Polar Express Train Ride coordinator by Friday, 20 November 2020 at [email protected].


Additionally, as a current Polar Express Train Ride passenger we will offer you a special pre-sale opportunity for the 2021 event. The Museum will contact you in June 2021 at your current email address with information on how you can order your tickets before they are available to the general public.


We thank you for your understanding. We wish you and yours the very best this holiday season. Please stay safe and well. We will look for you aboard the Polar Express next year.

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Event Description

THE POLAR EXPRESS™ Train Ride is a magical re-creation of the classic children’s story. Following the original book and movie, you will be immersed in the Polar Express story. When you arrive at the Museum, you enter our Lenfestey Center. Before the show, you are welcome to stroll among the decorated trees in the Festival of Trees or explore the full-size trains. The show begins with two dance numbers, including the popular Hot Chocolate Dance. Next we listen to a dramatic reading of the original Polar Express book. Our conductor then calls “All Aboard”, inviting us to ride the Polar Express to the North Pole. On board the train, our adventure continues as you interact with the characters from the story. This is not a train ride where you will see holiday decorations every inch of the way. We will travel through cold, dark forests, encounter a hobo, view the Northern Lights and see polar bears in the Arctic Circle. Santa will visit with some of the passengers on board the train. Once we arrive at the North Pole, those that did not visit with Santa on the train will have time to see him before he heads around the world on Christmas Eve.

Door Opening Times

In an attempt to limit lines for entry, specific entry times for each car will be staggered.

Directions & Parking

Parking is available on the Museum grounds. Parking attendants are available to assist you.


From the North: 

Follow 1-41 S. to Exit 165. Take the ramp right for WI-172 East. Take ramp towards Ashland/Oneida St.

Turn left on Vanderperren Way/CR-HH. Turn left onto I-32 N/Ashland Ave. Turn right onto Cormier Rd.

Turn left onto S. Broadway and the Museum is immediately on the right.


From the South: 

Take I-41 N to S. Ashland Ave. in De Pere. Take exit 163B and follow Ashland Ave for 2.75 mi to Cormier Rd.

Turn right on Cormier Rd., go .25 miles, turn left on S. Broadway and the Museum is immediately on your right.


From the East: 

Follow 1-43 N to 172 W. Take the exit toward WI-32/Oneida St./Ashland Ave. from W-172 in Ashwaubenon.

Turn right on Pilgrim Way, turn left on S. Broadway to the Museum.


To Use GPS: Enter 2285 S. Broadway, Green Bay WI 54304

Special Needs

Museum buildings are handicap accessible as well as the Glacier Gulch that will be used for the Polar Express. A wheelchair lift is available to assist passengers with train boarding. Please inform the staff at the National Railroad Museum of any special needs you may have when you arrive at the Museum to enjoy the show. Northern Lights, Arctic Circle and Spirit of the Season are not handicap accessible.


Please note — historic trains that are on exhibit within the Museum’s facilities may not be accessible due to the irreversible modifications that would be required to make them open for all. In such cases, additional interpretive materials have been provided at floor level so that everyone may experience the piece, albeit from a different perspective.

Additional Questions?

Please visit ​ THE POLAR EXPRESS™ Train Ride ​ for more details.

National Railroad Museum

Venue National Railroad Museum, Green Bay WI Get Directions

Ticket Prices

$47, $39.50, $27, and $21.75

ALL AGES NEED A TICKET.  This event has a 12 ticket limit.

Spirit of the Season Lounge - Must be purchased in multiples of 2

Spirit of the Season Tables - Must be purchased in tables of 4

Arctic Circle Tables - Must be purchased in tables of 4